At Premier Sims, all custom golf simulator impact panels, wall protection systems, ceiling protection panels, acoustical panels, and custom-cut materials are manufactured to order based on the specifications selected by each customer.

 

Because these products are custom-made and cannot be resold, our return and refund policy differs from that of standard retail products.

Please review the following policy carefully before placing your order.

Custom Product Policy

All Premier Sims impact panels are custom manufactured specifically for each order.

 

As such:

• Custom impact panels are non-returnable

• Custom impact panels are non-refundable

• Custom-cut materials are non-returnable

• Custom-cut materials are non-refundable

• Special-order products are non-returnable

• Special-order products are non-refundable

 

By placing an order, the customer acknowledges that all dimensions, quantities, colors, materials, and specifications have been reviewed and approved prior to production.

Order Changes & Cancellations

Customers may request modifications or cancellations only before production begins.

 

Once an order has entered production, fabrication, packaging, or shipping preparation:

• Orders cannot be canceled

• Orders cannot be modified

• Orders cannot be refunded

 

Because materials are custom-cut and manufactured specifically for each project, production costs are incurred immediately upon fabrication.

Customer Responsibility

The customer is solely responsible for verifying:

• Panel dimensions

• Quantities ordered

• Color selections

• Mounting requirements

• Product compatibility

• Room measurements

• Shipping address information

 

Premier Sims is not responsible for products ordered with incorrect dimensions, specifications, measurements, or quantities provided by the customer.

 

We strongly recommend reviewing all order details carefully before final approval and submission.

Damaged, Defective, or Incorrect Products

We stand behind the quality of our products and workmanship.

 

If a product arrives damaged during shipping, contains a manufacturing defect, or does not match the item ordered, customers must notify Premier Sims within 5 business days of delivery.

 

To submit a claim:

1. Retain all original packaging materials.

2. Take clear photographs of:

   • The damaged product

   • Shipping packaging

   • Shipping labels

   • Any visible defects

3. Provide your order number and a description of the issue.

4. Email all information to orders@premiersims.com.

 

Failure to report shipping damage or product issues within 5 business days may result in denial of the claim.

Claim Review Process

Upon receipt of a claim, Premier Sims will review the submitted information and determine the appropriate resolution.

 

Approved claims may be resolved through one of the following remedies:

• Replacement of the affected component

• Repair of the affected component

• Replacement of the entire product (if deemed necessary)

• Store credit (at Premier Sims' discretion)

 

Premier Sims reserves the right to determine the appropriate remedy based on the nature of the issue.

Shipping Damage

If damage occurs during transit, customers must:

• Retain all packaging materials

• Retain the shipping carton

• Photograph all damage before installation

• Report the issue within 5 business days

 

Do not install damaged products prior to contacting Premier Sims, as doing so may void eligibility for replacement or shipping claims.

Non-Covered Conditions

The following conditions are not eligible for refund, replacement, or warranty coverage:

• Incorrect measurements provided by the customer

• Improper installation

• Installation damage

• Modification of products after delivery

• Cosmetic damage reported after installation

• Normal wear and tear

• Misuse or abuse

• Impact damage beyond intended product use

• Environmental damage, including water, moisture, flooding, fire, excessive heat, or UV exposure

• Damage caused by improper storage

• Minor variations in color, texture, or material appearance

 

Refused Deliveries

Orders refused upon delivery that are not the result of shipping damage, manufacturing defects, or shipping errors will not be eligible for refund.

Any additional shipping, handling, storage, or return freight charges incurred due to refused deliveries may be deducted from any applicable credit at Premier Sims' sole discretion.

Installation Services

If Premier Sims provides installation services, any concerns regarding installation workmanship must be reported within 5 business days of project completion.

Installation-related issues reported after this period may not qualify for corrective service at no charge.

 

Limitation of Liability

Premier Sims' maximum liability shall not exceed the original purchase price of the product purchased.

Under no circumstances shall Premier Sims be liable for:

• Consequential damages

• Lost profits

• Lost use of the product

• Property damage

• Labor costs incurred by third parties

• Reinstallation costs

• Indirect or incidental damages

Contact Information

For questions regarding returns, shipping damage, warranty claims, or order concerns, please contact:

Premier Sims
Email: orders@premiersims.com
Phone: (480) 877-1717

We are committed to delivering high-quality custom golf simulator products and will work diligently to resolve any legitimate product or shipping issues.